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Privacy Policy

El Trike Tours Privacy Policy

Last updated on December 27, 2024

El Trike Tours strives for transparency and trust when it comes to protecting your privacy. It’s important to us that you enjoy using our products, services, and website(s) without compromising your privacy in any way. You have the right to change or delete your personal information at any time by contacting us via email with the subject line "Privacy Concerns." This policy will be updated from time to time. Please refer back regularly to keep yourself informed. This policy applies to “users” and "customers" (or "you") of El Trike Tours, including anyone ordering or interacting with any product, such as website users, email subscribers, and clients.

Collection and Use of Your Information

We collect and store information about you to deliver products and services effectively. We may share some of that information with trusted suppliers, such as our payment providers, to ensure the delivery of those products and services. The payment provider employs its own technology and security measures to ensure that your data and information remain confidential. When you are redirected to the payment provider, you will leave our platform and access another service, which will be subject to a different set of Privacy Policy statements that you should familiarize yourself with..

Information We Collect

  1. Information You Provide to Us
    We collect the following types of personal information directly from you when you use our services:
    • Name
    • Postal address, including zip code
    • Email address
    • Phone number
    • Partial payment details
    • Other information related to the tour, such as actual tour participants' names and weights (as required for safety purposes).
  2. Information Collected Through Your Use of Our Products
    When you use our website or services, we may collect information to improve your experience and provide our services efficiently. This includes data collected through cookies and other tracking technologies, such as:
    • Browser type and version
    • Email provider
    • The pages you visit on our websites and how you navigate to them
    • Device IP address
    • Internet connection details
    • Approximate location (if applicable and permitted)
  3. Optional Information You May Provide
    You may choose to provide additional information that helps us tailor our services to your needs, such as:
    • Preferences for tours or services
    • Feedback or survey responses
    • Dietary or accessibility requirements
  4. Sensitive Information
    We do not collect or process any sensitive information about you, including race, religion, ethnicity, or political opinions, unless explicitly required by law and with your explicit consent.

Information We Receive from Third Parties

We work with licensed and trustworthy third-party service providers to process information related to payments or bookings. These providers may share limited information with us, such as:

  • Payment transaction details (e.g., last four digits of your credit card)
  • Confirmation of successful payments
  • Information about declined payment
  • Suggestions about verifying customer's information

How We Use Your Information

We use your information for the following purposes:

  1. Service Delivery
    • To deliver the products and services you have requested.
    • To manage bookings, reservations, and related activities.
  2. Communication
    • To send service notifications, such as booking confirmations, reminders, or updates about your tour.
    • To respond to customer service queries and complaints.
    • To send newsletters or promotional materials, only if you have opted in to receive them.
  3. Administrative Purposes
    • To manage your account and preferences.
    • To notify you of service changes or updates to our policies.
  4. Marketing and Advertising
    • To deliver personalized marketing messages based on your preferences and interests.
    • To manage marketing campaigns, track their effectiveness, and improve them.
  5. Security and Fraud Prevention
    • To detect and prevent fraudulent transactions or unauthorized activities.
    • To maintain the security of our website and services.
  6. Legal Compliance
    • To comply with applicable laws, regulations, and legal processes.
    • To respond to lawful requests for information.
  7. Community Moderation
    • To prevent users from posting illegal, offensive, or objectionable comments or content on our site or platforms.

Sharing Your Information

We value your privacy and only share your information with third parties in the following circumstances:

  1. Service Providers
    We may share your information with trusted third-party service providers to:
    • Process payments securely.
    • Deliver products and services (e.g., tour guides or transportation providers).
    • Conduct customer feedback or satisfaction surveys.
  2. Legal Obligations
    We may disclose your information when required to do so by law or in response to valid legal requests from public authorities.
  3. Business Transfers
    In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new entity, subject to the same protections outlined in this privacy policy.
  4. Marketing Partners
    If you have opted in to receive marketing communications, we may share anonymized or aggregated data with partners to improve marketing campaigns. We do not sell your personal data to third parties.

Your Rights and Choices

You have the following rights regarding your personal information:

  1. Access and Correction
    • You can request access to the personal information we hold about you.
    • You can request corrections to inaccurate or incomplete information.
  2. Deletion
    • You can request the deletion of your personal information, subject to legal or contractual obligations.
  3. Opt-Out of Marketing
    • You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
  4. Cookie Preferences
    • You can manage your cookie preferences through your browser settings or our website's cookie management tool.
  5. Data Portability
    • You can request a copy of your data in a structured, commonly used, and machine-readable format.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and the purposes for which it was collected.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to ensure the security of your data, no system can guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience.
  • Analyze website traffic and performance.
  • Deliver personalized content and advertisements.

You can manage your cookie preferences or disable cookies entirely through your browser settings. Please note that disabling cookies may impact your ability to use certain features of our website.

Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children without verifiable parental consent. If you believe that a child under 18 has provided us with their personal information, please contact us, and we will take steps to delete it.

International Data Transfers

If you are accessing our services from outside the country where our servers are located, your data may be transferred across international borders. We ensure that such transfers comply with applicable data protection laws and are subject to appropriate safeguards.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or other circumstances. Significant changes will be communicated to you through appropriate channels, such as email or notices on our website. Please review this policy regularly to stay informed about how we protect your privacy.

Contact Us

If you have any questions, concerns, or requests related to this privacy policy or the handling of your personal information, please contact us:

Email: [email protected]

Phone: [424 288 1652]

We are committed to resolving your inquiries promptly and transparently.